Refund Policy


"Ornate TechnoService" has created this refund policy to

  • 1. Describe the circumstances when "Ornate TechnoService" will issue a refund,
  • 2. The process for claiming a refund against an order and
  • 3. The liabilities of "Ornate Technology" related to a transaction ending in a refund claim.

Coverage & Scope

This refund policy covers "Ornate Technology" treatment of refunds by "Ornate Technology" This refund policy does not apply to the practices of companies that "Ornate Technology" does not own or control, or of persons that "Ornate Technology" does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Ornate Technology" websites link.

Enterprise Resource Planning
Filing a complaint

Filing a complain

We strongly believe that every project is initiated with a goal to get a specific service and/or product. Refund is a last resort that you may like to take when things are absolutely not working out and you have made all possible attempts of amicably working out a mutually acceptable solution. Therefore we will like to understand if we can reach an amicable and mutually acceptable solution. If you are dissatisfied for any reason which has initiated to file a refund claim, please take out some time and write to us at admin@Ornatetechnology.co.in to initiate a dialog before claiming a refund.

Every refund claim must only be filed if the mutual settlement process fails or if you are not satisfied with the outcome.

Eligibility for refund

"Ornate Technology" takes every project (based on the service and / or product and/or online training) very seriously and ensure that the same is handled in a professional manner and the client gets the result as per our promise to him. However, if you are not happy with the outcome and have gone through the dispute resolution process, we do entertain refund requests as per the following schedule which clearly lists the services and our refund policy related with each service, thereof.

Services

100% refund if services has not initiated after subscription. 100% refund is applicable after deducting the service charges. Once services has been initiated then no refund will be issued.

Risk Identification, evaluation and Management

Full refund if project has not been initiated or if the initial road map for the project is not approved. If we fail to deliver as per our delivery policy after the initial approval, then we will issue a partial refund as per the proportion of the work completed /pending. If we have completed the project and submitted the draft report, no refunds will be issued.

Procedural/System/document development

No refunds once work it is initiated after getting the approval

Applicability of the Delivery Policy

Please note that "Ornate Technology" delivery commitment is subject to :

Timely payments: A project is not considered to be initiated if the agreed upon / listed payments are not clear.

Timely communication from the client: We are not bound to respect our Delivery Policy, if required information is not communicated to us in a timely manner. Any delay arising out of such situations cannot be attributed to "Ornate Technology".
Completeness of information provided by the client: In case, it is understood that the information provided to us is incomplete and/or complete information/scope of the project (service and/or product) is not provided at the beginning of the project, Ornate Technology" is not bound to maintain its delivery commitments.

company policy

Limitation of Liability

"Ornate Technology" liability is limited to the value of the portion of the project (as per "Ornate Technology" proposal) which stands incomplete at any given point of time. At any point of time, "Ornate Technology" cannot be hold responsible for losses rising out of the services delivered / not delivered or the delay in the same.

Changes

"Ornate Technology" may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of "Ornate Technology" websites after any such amendments signifies your acceptance thereof.

Contacting us regarding our refund policy

If you have questions or suggestions about this refund policy please e-mails us at admin@Ornatetechnology.co.in